Troubleshooting

Most of the time it is one of a few things. Work through a checklist, then contact us if needed.

Flow A: GPS not tracking accurately

Confirm Location permission is set to While Using the App. Start outdoors and wait 20-30 seconds before moving. Disable Low Power Mode during active run tracking. If drift lasts over two minutes, end and restart the session.

Contact support

Flow B: Billing or paywall issue

Core tools are unlocked and checkout and restore are not active. No Premium product, price, trial, subscription, or purchase is offered. Treat any purchase prompt or locked core tool as a defect.

Confirm the installed Zenith version and build number. Capture the unexpected paywall or locked core feature without entering payment information. Reopen Zenith and confirm the lock still appears on the same account. Send support the version, account email, and screenshot.

Contact support

Flow C: Watch not syncing

Use this checklist for Apple Watch. A Garmin companion is planned but is not publicly installable yet.

Confirm the Watch is paired to this iPhone and Bluetooth is on. Open Zenith on iPhone and Zenith on Apple Watch. Keep both apps open briefly so any pending workout can finish syncing. Restart iPhone and Watch if the connection still does not return.

Contact support Garmin availability

Do not start a second workout while an earlier one is still settling. That makes duplicates harder to identify.